At Mediworld Surgical, we value our business partners and strive to provide high-quality surgical instruments that meet international standards. If, however, you are not fully satisfied with your purchase, our Refund & Return Policy ensures a transparent and reliable process.

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1. Eligibility for Returns

• Products may be returned within 7 days of delivery.
• Only items that are unused, undamaged, and in their original packaging are eligible for return.
• Customized or special-order products are non-returnable unless they are defective.

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2. Reason for Return / Refund

• Manufacturing defect in the product.
• Incorrect shipment (wrong item, quantity, or specification).
• Damaged in transit (must be reported immediately upon delivery).

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3. Return Process

• Contact our support team within 7 days of delivery at info@mediworldsurgical.com or call us at +92 52 3510585.
• Provide order details and clear evidence (photos/videos) of the defect or issue.
• Our team will review the request and approve or decline the return.
• Once approved, the buyer must arrange the return shipment of the goods.

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4. Refund Process

• After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed through the original method of payment within 7–10 business days.
• Shipping charges, customs duties, or handling fees are non-refundable.

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5. Replacements

Where possible, we offer a replacement product instead of a refund, based on buyer preference and stock availability.

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6. Exceptions

• Products returned after 7 days from delivery are not eligible.
• Used, mishandled, or tampered products are not covered under this policy.
• Bulk/wholesale orders may be subject to additional terms agreed upon at the time of purchase.

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7. Contact Us

For any questions about our Refund & Return Policy, please contact us:

📧 Email: info@mediworldsurgical.com
📞 Tel: +92 52 3510585
🏢 Address: 11km From Sialkot Dry Port Trust Round about, Tasleem Pura Road Ugoki, Sialkot, 51310, Pakistan
🌐 Website: www.mediworldsurgical.com